Under Portuguese Law no. 144/2015 of 8 September, as amended, Viveiros Da Bairrada - José Miguel Costa Unip. Lda informs that, in the event of a consumer dispute, the consumer may use an alternative consumer dispute resolution entity (ADR), seeking a quick, impartial and low-cost solution without having to go to court.
The competent alternative consumer dispute resolution entity is Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC), with registered office at Rua D. Afonso Henriques, n.º 1, 4700-030 Braga, contactable by phone on 253 619 107 (Call to the national landline network) and via the website https://www.cniacc.pt, where the consumer can obtain information and submit a request.
Under Portuguese Law no. 24/96 of 31 July (Consumer Protection Law), as amended by Law no. 63/2019 of 16 August, consumer disputes of a value not exceeding 5,000 euros are subject to mandatory arbitration or mediation when, at the express option of the consumer, they are submitted to the arbitration court of a legally authorised consumer dispute arbitration centre.
The full list of alternative consumer dispute resolution entities and more information on how they work are available on the Consumer Portal, at www.consumidor.gov.pt.
The consumer may also file a complaint in the Electronic Complaints Book or in the physical complaints book available at the premises of Viveiros Da Bairrada - José Miguel Costa Unip. Lda, at Rua da Povoa, n.º17, 3050-360 Mealhada, Portugal.
Last updated: September 2026.